Posts Tagged ‘cell phones’

Articles

Cell Taxes, You Have No Idea

In Phones,Shopping,Technology on April 10, 2012 by My Crushed Soul Tagged: , , , , , ,

So, do you ever think to yourself after getting your first couple cell phone bills  “boy, that sales rep sure is a lying pile of horse feces”?  Sure you do, and usually with good reason.  One thing he isn’t 100% responsible for is the fact that your bill is legitimately going to be somewhere around 15%-40% higher than it should be thanks to a million different areas of government getting their hands into your pocket through your cellphone bill.

This picture actually has nothing to do with taxes. It's just displaying RIM's entire current net worth.

Now, for the sake of keeping this brief enough for the ADHD masses that decide to read a blog over a book, I’m going to keep this to the fees people actually see on a bill, or most easily relate to paying drastic increases in money over.

I’m not going to go into great detail on how the FCC tightly regulates spectrum (think of spectrum as the limited radio frequencies wireless operates on) and auctions it off for proceeds, because it seems like you need an engineering degree to fully understand how dicked over you’re getting.  $60 billion dollars they’ve made through auctioning that spectrum off to companies, and you know where that leads.  Those companies that own that spectrum are going to bleed that money right back out of the consumer without the consumer realizing they’ve just been inadvertently taxed by the government while that government sells to the wealthiest companies, pretty much ensuring that only a few companies control the vast majority of spectrum.

Instead, let’s focus our attentions on the things we do see on the bill, so I can show you how it’s possible to be paying as high as a 42% tax rate on your bill.  Looking on your bill you see about a million little bonus costs.  They’re tricky, because they’re listed in multiple areas, but we’ll start with the ones that are listed as taxes, and make our way to the ones charged as fees.

When it comes to taxes, this is generally only going to include sales tax.  Not so bad, right?  Sales tax is usually pretty low, and some states don’t even have it!  Well, laugh it up Oregan, Delaware, New Hampshire, and Montana, but if you think you’re getting off that easy, you are very wrong, because there’s plenty more in store for you.  Anyway, state sales taxes usually range between 4%-9.45%, but that’s just regular sales taxes.  Some states have a luxury (excise) tax, and some of THOSE states have decided that cell phones are part of that luxury tax, as the first thing I relate to cell phones are cigars, yachts, and monocles.  I mean, when you’re not at home there are always all those pay phones on the sides of the streets nowadays, right?

Now, this is great, but counties, cities, and municipalities of all shapes and sizes also need to get their piece of the pie, so you might find your phone bill containing a whole load of extra little sales taxes tucked in there, too.  There really isn’t any regulation on what local municipalities can tack on your bill, so if you get a tax happy bunch, be prepared to watch your bill shoot up.

Though entirely unrelated, this comes to mind.

Ok, so sales taxes can be a tough pill to swallow, and luxury taxes at double that level get tougher, but what are these fees on this bill, and can it really be that bad?  Of course the answer is yes, or you probably would be pretty mad you read this far.

We start with both federal and state USF  (Universal Service Fund) fees.  The Federal USF charge is huge, and for the most part it takes your money in order to make sure cell phone service isn’t more expensive for people that live way the hell out in the middle of nowhere.  Ever wonder why those crazy rednecks that live in the middle of a swamp get a cell phone tower devoted pretty much solely to themselves and a couple other neighbors?  Yeah, you help pay for that.

Some of the rest of the Federal and the majority of the State USF charges go towards putting wireless in government buildings and libraries.  Also, there is Lifeline, which is basically like phone welfare.  Now I don’t want to say that getting a dollar amount off your cell bill when you’re low income is necessarily a bad thing, but I will tell you that the Lifeline discounts I normally see (usually around $13, sometimes more) come off cell phone plans that include multiple smartphone family lines with unlimited minutes and messaging.

Not to finish there, 45 states and many cities go an additional step and tack on a fee for emergency services.  This 911 fee is a reasonable enough idea (and would be more reasonable if it didn’t feel like it should already be included in one of the billion other ridiculous taxes), but the problem is with the amount.  With some states it’s about .40 cents, and most people can live with that, but when you get to certain areas it’s absolutely ridiculous.  Chicago’s E-911 fee is $2.50!  A flat $2.50!  You’re going to tell me that you are using $2.50 from every cell phone in the entire city to run your emergency services?  If you are, you need to make that stuff about ten times as efficient.  If you’re just trying to gauge out more taxes, have the decency to name the additional taxes what they are.  Try something like “Our Future Governors Legal and Prison Upkeep Fee”.  Not to mention the state often charges an additional .24 for some goofy state utility tax.

Last, but certainly not least, there is the Regulatory Cost Recovery Fee, which is your cell phone carrier’s way of telling you that you’re going to be paying for all the stuff the government forces them to pay for.  Federal mandates for storing pools of numbers to assign, the services they’re forced to carry to make sure you can port your numbers to and from other companies, E-911 setup, services for the hard of hearing and speech impaired, and the Regulatory Fee they pay to operate all get passed right on to you in the form of a fee that usually ranges between $1.25 and $1.80.

Now there are other little things other states have to toss a few cents onto your bills, but this seems like a good enough idea for the time being.  To sum it up, let’s take a look at what fees a person in Chicago can expect to pay on a five line family plan.
OK, so we have a five line basic family plan for a person living in Chicago.  Let’s estimate it at about 69.95 for the first two lines, and 10 for each line afterwards, putting the pretax bill at $99.95 (Verizon Pricing.  Basic limited minute family plans with all major carriers are pretty much the same).  Not bad for five phones, not bad at all.  There might be a $30 activation fee if you can’t get them to waive it, and most companies have some workaround for that, like ordering online, or bugging them enough.  Then start the problems.

Now, you get a subsidized price off your phone for starting a new line.  Free phone that would normally retail for a hundred fifty bucks!?  Nice.  No tax on that, right?  Wrong.  The government has decided that since those were essentially being treated as freebees by companies to get you to sign big revenue generating long-term service contracts, they were not being taxed enough.

If you think about it, that really makes no sense.  Right in that sentence they admit that it’s in return for the big service contracts which are very well sales taxed.  Now you are not only getting the full tax on the phone that was subsidized, but you are also getting fully taxed on the service plan that is higher to make up for the cost of the phone subsidy.  That is seriously stupid and basically ends up with you getting taxed twice.  It boils down to paying taxes on a loan you take out to buy something you’ll be paying taxes on.

Whatever, so you got jobbed on some sales taxes on your phone.  Now, a smartphone like the iPhone can frequently go from $700 down to $200, so if that was the case you’d be paying taxes on an extra $500.  In Chicago, the city of super-taxes, that would be a pretty huge hit.  Thankfully, in this scenario we’re only getting a $150 subsidy, so the sales tax is slightly less absurd.

$150 phone subsidy with a sales tax of 7% from the state.  That’s $7.  Now, the service plan is 100, and that gets taxed at the 7% excise tax from the state, 7% “communications” tax from the city, 3% from the fed.  Nice, there’s $17 more.  So after sales tax we have a one time $7 worth of tax on a $0 phone, and a regularly occurring $17.  That’s a good start.

Now this is when we come to the USF charges.  These are charged  at the account level, and then more small ones for each line.  We’re looking at about about $1.00 a line in all these goofy little charges, one of which might be a utility charge for who knows what depending what part of the city you’re at.  Add that to the rest and your recurring fee just jumped to about $22.00.  I would like to stress to you that I have estimated this DOWN to $1.00 a line, assuming you’re in a generous area

Fees are where things get most interesting, as these are charges PER LINE.  We’re looking at regulatory cost recovery fees of about a $1.50 a line on average, and our Chicago special $2.50 insane E-911 fee.  I hope you’re calling 911 a lot to get your money’s worth, and if these taxes hint at anything, it’s that you might just need to use that number after you see your bill so they can zap you with those little paddles after you have your heart attack.   ($1.50 + 2.50) x 5, and we have another $20.

Nice, $42 worth of taxes every month on a $100 bill, now you’re talking.  Sure, I’ll admit, Chicago is an extreme example at what ends up being 42% taxed, because the people that live there are apparently all criminals or dummies, but all major cities are nearly as bad when it comes to cell taxes, and all smaller cities are just regular horrible.  Why is this something that doesn’t get more complaints?  Is it ok because you only have a single line plan (which have a lower tax % rate because they end up being more expensive per line) and only pay 25% taxes?  Do you have a more expensive plan, so the flat fees take a smaller % of the overall bill?   Do you live in a different city and only pay 15-20% taxes?  I don’t know about you, but that still strikes me as wrong.

I suppose if you’re a big believer in flat taxes cell phones taxes are pretty much where it’s at, since a family’s economic standing really doesn’t seem to have a huge impact on how much they spend on their wireless bills.  Hell, people that are still too poor for the good stuff are on pace to pay a much higher percentage tax rate on their bill than people with money for their own single line smartphone plans!

Oh well, just add it to the list, I suppose.  Don’t think that if you’re on a flat rate prepaid plan you’re getting off easy, either.  Although they avoid a couple of the fees, companies include those taxes into your bill.  I was going to put in a really great NSFW image of a guy bending over with unspeakable IRS related things being inserted inside him, but hey, I’m a classy guy.  That’s the note I’ll leave this on, because really, that’s the most important thing for you to take away out of this.

Articles

AT&T: We Still Have Customers For Some Reason

In Humor,Phones,Technology,Uncategorized on March 29, 2012 by My Crushed Soul Tagged: , , , , , ,

There’s a lot of debate on what really makes a company successful in today’s busy, competitive market, and sometimes the best way to determine what business strategies work the best is by taking a look at large, continually growing companies and break down how they do things.

Today, let’s look at AT&T.  It’s a huge company with million upon millions of customers, and its cell phone branch has continued to grow in 2012.  This is the area we’ll be focusing on, since really I could give a rat’s ass about what company puts a DVR in my entertainment system, and landlines are for invalids and creatures that get chased by pitchforks if they are caught outside by local villagers.  Here are some of the prestigious awards that helped it reach that level:

#1: Most Expensive Phone Company on Earth:

This isn’t a real category, but I just thought I would give out this award myself to point out what a premium service AT&T is.  Sure, spending 129.99 to get 900 minutes, 5GB of data, and unlimited data FOR A SINGLE LINE seems like a lot if you want to own an AT&T iPhone.  Sure, you can go to Sprint, T-Mobile, US Cellular, Metro PCS, etc… and get a family plan for that price, or go to Verizon and get a phone 10 times better and have data speeds and voice quality that make you actually want to use your phone, but why leave the sweet additional perks you get with AT&T?  Allow the rest of the awards to explain.

#2: Worst Website Ever:

Ah, sorry again.  It just felt wrong not to give out this award after trying to navigate their site to find pricing.  Wow, I don’t know if they had someone straight from PC Pro Schools set that thing up, or if they do it on purpose to screw with people trying to get their valuable information, but it works.  I swear, by the time I had added a device and a corresponding plan to my cart I wanted to just buy the goddamn thing since I had invested so much time getting that far.  Thankfully after 15 seconds of inactivity when I went to take a couple shots to dull the mental anguish the website had caused me, the site had timed me out and started me over with an empty shopping cart.

#3: Worst Customer Service in the Wireless Industry

http://news.consumerreports.org/electronics/2011/12/att-rated-lowestagainin-our-annual-satisfaction-survey.html

http://www.theacsi.org/index.php?option=com_content&view=article&id=246:press-release-may-2011&catid=14&Itemid=291

Wow, back to back on the Consumer Reports survey, and pulling in the sled at last after achieving least improved carrier in the ACSI reports!  AT&T, you have proven to me that you are committed to sacrifice whatever it takes to make your plans only slightly more expensive than any other carrier on planet earth.  Sure, your reps are frustrating to deal with, but with the amount of complaints they get regularly do you know how much it would cost to hire representatives with half a brain?  “Complaints about what?”, you ask?  Well how about…

#4: Worst Network Quality out of Any Major Carrier

http://www.bgr.com/2011/08/29/att-network-ranked-worst-among-major-u-s-carriers-by-j-d-power/

Nice work AT&T.  You are bringing home all the awards for the last year!  Let’s not rush to conclusions, maybe JD Power Associates measured on things that aren’t very important.  Let’s see : J.D. Power ranked network performance in 10 key areas for this study: dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; Web connection errors; email connection errors; and slow downloads. Is that stuff important to you?

I mean sure, smartphones are awesome, but if your calls don’t drop won’t you go over your minutes?  If your data works faster than a kilobyte every couple minutes can you imagine the data charges!?  This is AT&T helping you keep costs down!  I mean, not the costs of its restore fees/activation fees/termination fees, as those are the highest in the industry.  Not the monthly costs of their price plans, as those are the highest in the industry.  Some other costs that I can’t think of right now.

#5 Top 3 Most Hated Companies

http://bottomline.msnbc.msn.com/_news/2012/01/13/10149379-facebook-att-make-list-of-most-hated-companies-in-america

Oh, Wall Street Journal, there you go again, talking about our friends at AT&T like you know something about business.  I’m going to chalk this one up to a fluke, because they’re jealous of AT&T’s massive success while newspapers are fading away into the abyss.

I’ve got some runner up type awards I’d love to see them walk away with, too.

How about its HSPA network for “Biggest Stretch of the Term ‘4G'”?  Good lord, if it wasn’t for WiMax, this one would be a runaway victory, but Sprint keeps AT&T and T-Mobile close.  HSPA is to 4G what fruit is to a dessert.  It’s something you tell people with childlike intelligence to make them think they aren’t getting screwed over.

Maybe “Most Embarrassing Merger Block in Wireless History” for thinking the FCC would ever allow the second and fourth largest carriers to merge together?  I wonder how much they spend on lobbyists to make it even take more than five minutes to come to the decision.  Oh wait, all the INCREDIBLE LIES they told might’ve helped prolong the process.  http://money.cnn.com/2011/11/29/technology/fcc_att_t-mobile/index.htm

So get on over to AT&T, and get yourself a sweet new smartphone.  Maybe then you can go to another wireless company after that to get a WIFI hotspot to run it on.

Articles

Sprint/iPhone

In Phones,Technology on March 24, 2012 by My Crushed Soul Tagged: , , ,

http://www.goinglte.com/sprints-share-rating-cut-because-of-its-lte-network/

Let that be a lesson as to the wake of destruction Apple leaves in it’s path (not that Sprint hasn’t brought this on themselves in other 4G ways).  Cripples AT&T, brings Sprint to the verge of bankruptcy, and smashes Verizon’s profit margin.  That’s what you get for catering to people that want an overpriced piece of plastic 3G garbage that has the standard Apple claim to fame of having fewer options and buttons because it has a name people recognize and some crappy gimmicks (aka, SIRI, the fancy version of just doing a Google voice search).  Apple, the company that is “safer and less prone to problems” due to the fact that you can’t do as much with it, and virus creators haven’t wasted time with it.

For everyone that thinks that iPhones really have a more stable UI/App selection (which SHOULD favor Apple, due to the fact that the iTunes market so closely regulated and marked up as opposed to an open sourced Android market that encourages developers to make and release applications without Android oversight, I have an interesting read for you –

http://www.forbes.com/sites/tomiogeron/2012/02/02/does-ios-crash-more-than-android-a-data-dive/

And let’s just ignore the fact that the last three iPhone releases have been plagued with battery drain and antennae issues (see class action lawsuit recently settled).

So the next time people want to switch to Sprint, Verizon, or AT&T even just for an Android or Windows phone, let them know that they can enjoy the fact that either their new company is on the verge of bankruptcy, or they’ll be paying more per month than they should be to help offset the wonderfully insane subsidies those companies give off that overpriced, tiny screen 3G nightmare known as the iPhone in order to avoid losing the zero revenue market share iPhone users bring to the table.

Can anyone really tell me why an iPhone 4s retails for more than a Galaxy S2 besides the fact that Android runs a free operating system and Apple charges up the wazoo for theirs?  Same camera, slower processor, less powerful battery, screen size that’s less than 2/3rds of the square inch size, etc…  It makes no sense.  Not to mention you can actually buy more powerful, extended batteries for android phones that last over twice as long if you aren’t opposed to using the replacement cover they come with and dealing with a slight bit of additional phone thickness.  Or you could just get a second battery to switch out when you get low.  You can’t even open an iPhone to LOOK at its battery without a screwdriver and a voided warranty!  I guess Apple knows its target market, and realizes that if their customers are able to get a hold of the phone’s battery there’s not much that would stop them from trying to eat it, or drooling on it.

Thanks Apple, for being so horrible that you actually make life worse for the rest of smartphone users.  I’ll happily maintain service with a company that hasn’t sold its soul.  Way to distract me from what was supposed to be a simple rant against Sprint being run by kindergarteners (see WiMax disaster, see rewards discontinuation, see paying the better part of 20 billion for a phone two other major carriers are already bleeding themselves dry for).

-Apple’s #1 fan (most inspiring marketing team ever),
Dan (Apple Lover) Flood