Archive for the ‘Technology’ Category

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Get a Goddamn Bluetooth

In Humor,Phones,Shopping,Technology,Work on September 8, 2012 by My Crushed Soul Tagged: , , , ,

OK, people, we’re going to keep this simple.  When you have a phone in your hand, you drive like a fucking moron.  I know you think you’re a master multitask-er in the car, but you aren’t.  If you weren’t a good driver in the first place, you are now 100 times worse.  This is in no way debatable.

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A bluetooth is not super advanced technology anymore.  I’ll tell you what is high technology – the medical equipment required to repair your internal organs from the multiple stab wounds you’ll receive after cutting me off while driving 20 miles an hour below the clearly posted speed limit while carrying on a conversation about your cat.  The added bonus?  $30 to $100 for an earpiece is far less than the copay on that ER visit.

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This is a beautiful device, and will save your life either from an accident, or my wrath.

Are you one of those 50+ year old individuals that feels like you can’t keep up with technology, so you feel like you can cherry-pick what technology you want to use (cell phones) and not bother with the technology that seems like too much work (using a hands free device) while driving?  Tough shit.  On a touchscreen phone you can sync a bluetooth for the first time in fewer screen taps than it takes to dial a number you don’t have programmed into your phone.  Get a fucking bluetooth or don’t talk while you drive!  That’s not asking a lot!

Are you 65+?  Well, then I have a whole separate question for you.  Why do you insist on driving during rush hour?  You’re retired!  You can drive below the speed limit erratically whenever the hell you want!  There are only TWO times a day when you shouldn’t be doing that, and it’ll make for a nicer drive for you, anyway!  Why are you even awake during morning rush hour!?

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Old lady, let’s not pretend you need that gun in the car to make you dangerous behind the wheel.

Anyway, back on track, you need a bluetooth.  Gone are the days where you’ll look like your meds just ran out when you’re talking in a direction that no people exist, but you still get all the benefits of being able to screw with people and make them think you’re talking to them when you really aren’t.  It’s all up to you and the direction you face!  Hell, multitask conversations instead of driving and conversing.  I can think of plenty of times I’ve wanted to tell two people at the same time that they’re retarded, all with the extra benefit of looking like some big shot that can’t be bothered to hold a phone up to my head.

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 This man either just got finished closing an important deal, or just got news that he received a Wall Street bailout.  Industry sustaining go getter or giant flaming douche-bag, at least he’s definitely a big deal.

These days they’re more comfortable, have better sound quality, are easier to pair to your phone, and have extra features.  You can still talk on them and transfer your contacts and stolen MP3s to other people through them, but now they have voice to text abilities, noise cancellation, extended battery life, etc….  Plus, they’ll stop you from getting a ticket in one of those awful states with all the laws.  

For the record, the fact that WI has a law that you have to ride in a car seat until you’re 25 and 200lbs and no hands free law is kind of stupid.  I guess we have more car seat manufacturing plants than bluetooth factories in this state.

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Smart Phones, Dumb Folks

In Phones,Technology,Uncategorized,Work on August 3, 2012 by My Crushed Soul Tagged: , , ,

ImageAs a person who has done troubleshooting for customers in only one type of technical field (cell phones) I really have to wonder if customers are more retarded about cell phones than other electronics because smartphones are relatively new to a lot of people.

This is especially true when it comes to the warrantee replacement issue. If I received a device, it had a problem with let’s say… freezing, and then I got it replaced a half dozen times and it did the same goddamn thing every time I would wonder if it was something I was doing, as opposed to a fatal flaw with every device I have ever used before calling my company to throw a tantrum about how the device is giant dud and claiming I’ve been scammed into buying a device that never works. Like a company with millions of customers would be ok releasing a device and continuing to sell them if every single device of that model had a known issue that caused it to stop working within a month of you having that device.

If you were to get a computer at Best Buy, that computer were to stop working, and Best Buy’s policy was to just give you a replacement computer so they didn’t have to deal with your whining, wouldn’t you assume that after getting a handful of different computers that all had the same issue after a certain amount of time that maybe you should try doing something different? Maybe you would stop loading the same programs immediately onto your computer. Maybe you would check to see if you have enough memory to comfortably run all those programs. I can’t begin to tell you how many times I’ve heard a customer loudly complain that their phone won’t do something basic like recieve picture messages, and then halfway through the process of trying to fix their phone casually mention “oh yeah, and my phone keeps telling me I have low memory”.

There is a reason why in-store tech support will require you to do a factory reset on your phone before replacing it.  That reason is because after we get your crap off the phone, it usually works after that.  When you complain that it stops working a couple weeks after that, the new issue is whatever the reason is that causes the phone to have an owner that puts all the exact same crap on the phone that wasn’t working before.

And please, the next time you talk to your phone company with your undies all in a bunch over your smart phone not working well, let’s not get an attitude, because odds are better than not that the problem with your phone is either your fault because of what you have on your phone, or your fault because you’re trying to do too much with a smartphone you weren’t willing to pay more than $50 for. When you come to me yelling that your phone doesn’t work and I see that it’s giving you low memory errors, I view your blowing up on me similar to how the person who sold you your car would look at you if you came back to them screaming about how your car now has a flat tire; it’s not my fault and it’s an easy fix if you can take a deep breath and act like a grown up.

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Stealing Someone’s Identity In Very Simple Steps

In Phones,Technology,Work on April 24, 2012 by My Crushed Soul Tagged: , , , ,

Interested in stealing someone’s identity in very simple steps?  Here’s how.

First of all, have a bill from a while ago that you haven’t paid.  In my instance, one of the billion hospital bills I got on my trip the the ER for a breathing problem I had.  Spent 30 minutes in the hospital, ran some tests, couldn’t figure out what was happening, got charged a couple grand even through my very high end insurance.  Very brutal, and apparently one of those bills did not get paid.  Perfect.

The next step is to wait for someone to call you from a collection department.  The new system they have for this is very annoying, as they actually put you on hold after they call you until someone is around to take the call.

The final step seems to be very, very easy.   After they asked me if I was me, I asked them to verify who I was by giving me my social security number, DOB, and address.  Sadly, this actually worked, as without doing anything besides confirming my name that they read off for me, the representative I was speaking with was more than happy to give me my full nine digit social security number, my date of birth, and my full billing address to “confirm they were speaking with the right person”.

Is this crazy?  I don’t even mind that I actually got a call pertaining to me, since I’m used to getting them for other people.  I get calls for three or four other peoples’ debts, though, and I never knew all I had to do was agree that I was the person in question in order to get all that personal’s private information.  If you see me at the library amassing a great wealth of products you’ll know that I’ve just hit the information lottery.  Please do not call State Collection Services Inc. in Madison trying to get my personal information, though.  My credit isn’t worth stealing.

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Zooey and Apple, Perfect Combination

In Humor,Phones,Shopping,Technology on April 22, 2012 by My Crushed Soul Tagged: , , ,

After having seen those new iPhone ads featuring that knucklehead Zooey Deschanel dancing around and talking to Siri, I would have to say that those two are a perfect match.

Both are trying to come off as quirky underdogs to be appreciated by the unique free thinking people, when they are most definitely not these things.  Apple is huge, yet they still are represented as the artsy, creative type that ventures away from vanilla Microsoft, yet that company is making enough money to make CEO billionaires.  Someone will have to explain to me exactly why Apple products have such huge markups, because the 25 cents an hour we pay those Chinese slaves factory workers hardly justifies the $700 price tag on phones phones and the $2500 MacBook pricing when you get get similar spec’ed competitor equipment for less than half the price.

http://www.guardian.co.uk/world/2010/may/27/foxconn-suicide-tenth-iphone-china

Deschanel is similar.  Not only was she not always the offbeat goofball that her latest appearances would have you believe, there was a time where she actually tried to be sexual!  I know that it’s hard to believe, but that time did in fact exist.

Yeah, that's a girl you would assume would have weird tastes and be awkward around guys.

 

Apple and Zooey, both household names.  Both overrated.  Both pretty annoying.  Both have incredible marketing.  Both apparently think Siri can do a lot more than it actually does.

I am feeling a little bit more generous toward Zooey after that picture, though, so I’ll leave her alone until people start killing themselves because of her.  Although she did recently divorce Ben Gibbard, and anyone who has ever heard a Death Cab For Cutie song knows that guy is constantly teetering on the verge of suicide.

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Hail to Amazon, Our Retail Overlords

In Humor,Shopping,Technology on April 11, 2012 by My Crushed Soul Tagged: , , ,

Let’s face the facts, Amazon controls our lives, and we should all be thankful for that.  To celebrate their control over our lives, I have created this top 5 list of reasons I appreciate them.  Hopefully they’ll appreciate it enough to make sure I’m the first one to get an Amazon drone chip placed in my brain when they run the rest of the operations in this declining wasteland of a planet.

#1  I am a guy

Oh dear, what will I do without being able to wander around in in a retail store trying to find things?  Being able to type a word in a box is way less convenient/fun than randomly stumbling around a department store trying to find things.  How will I know what shoes are right for me without trying on twenty different pairs in three different places over the course of three hours?  I miss interacting with indifferent sales people and zoned out customers wandering around like drunken hobos.  Do these pants make me look fat?  These are things that will never come out of my mouth.

Why yes, Amazon prime, I would like to use your for your free month duration. See you again next November!


#2  Screws with California

Now, I’m a red-blooded American man in the heart of the Midwest, so it’s only natural that I love to watch California fail at everything it does.  Needless to say, things have been pretty great lately.  Their economy is in the dump.  They’ve strung together a list of governors that have thoroughly embarrassed them for quite some time.  Hollywood is putting together horrible movie after horrible movie.   The government and its citizens seem to spend every waking moment trying to undo what the other is doing.  If you turn the TV off for a week you’ll have no idea whether or not they allow gay people to get married.  Doing absolutely nothing to help them is Amazon, making sure to do everything in their power to not pay that filthy state a single penny in sales taxes.

The best part about the whole thing is that Amazon is using California’s own stupid laws to punish them even further.  I think we can all agree that the whole ballot referendum thing is dumb as hell.  It shows everyone the exact reason why this country is a republic instead of a democracy.  Even better than not paying sales taxes, Amazon actually spent over five million dollars to collect signatures to overturn the law that would require them to pay sales tax.  So just to make sure you’ve got this straight, Amazon said “not only will we not pay you sales tax, we’re going to spend millions to waste state money on ballots, petitions, and voting in order to cause you to lose money in the process”.  Sounds awesome to me.

#3 Slowly putting Best Buy out of business

Anyone who has actually been to Best Buy has secretly harbored thoughts about burning that place to the ground.  Tell me with all honesty that you’ve never left that store with the thought of wrapping one of those overpriced HDMI cables around a sales person’s throat after they’ve interrogated you about a TV package, or where you stood on your cell phone plan.  Explain to me how they ALWAYS show up when you are in the middle of browsing yourself, and then sprint off into the back room the second you actually have a question.

Share with me the moment you realized that the Geek Squad did not actually consist of the brainy geeks like you hear about winning chess tournaments and creating homemade computers, but the geeks like that kid you knew in high school who never brought a lunch because his stomach was full of what he removed from his nose with his finger during his first four periods.  Sorry Geek Squad, but the lack of social skills kind of geeks are not the ones I want touching my computer equipment.  I admit, it’s a clever way of providing a warranty that’s over twice as expensive without actually providing a valuable extra service, but I’m not interested at this time.  If a “geek” is the type of geek we’re looking for, by the time he turns 30 he should have a better job than making $9 an hour poking at a computer for five minutes before just reformatting it or replacing it though warranty.

You go Amazon.  Let’s watch them hire their pesky sales people, pay their ridiculous sales tax, and harass their customers for long-term warranties that are voided if you look at their products the wrong way.  Good luck with that.

#4 Kindle Fire

The Kindle Fire is awesome.  Do better, higher end tablets exist?  Yes, they most certainly do.  They also cost two to four times as much.  For under $200 you can’t afford NOT to have a Kindle Fire!

Now, the trick to the Kindle Fire is realizing why it is so damn cheap.  For $200 you’re hauling around a wireless Amazon catalog.  Sure, the Amazon app market isn’t quite as large and inexpensive as the regular Android market.  Sure, It doesn’t have as many apps as the Apple market.  Sure, the Apple market is really expensive just like everything Apple related and Apple users can go shove their devices where the sun doesn’t shine.  But to get back on point, for two hundred bucks it still goes on the internet.  It still plays movies, accesses your email, plays your stupid Angry Birds, takes you to YouTube, etc, etc….  It does everything non-app related you want, and all it asks if that you hit a button that’s stuck on it every once in a while to consider buying one of their apps or shopping on their website.

#5 Hilarious reviews

Saving the best for last, have you people read some of the reviews people leave on this site for products?  Wow.  The tragedy of shopping at stores nowadays is that most of the people that are regularly shunned from society or unable to interact with human beings in person have ways around doing these things, so part of the human zoo is now missing from our lives (WalMart excluded).  The good thing is that they now go online and post hilariously ridiculous reviews on Amazon’s website.  Whether it involves not understanding the product or reading the details before they bought something, angrily venting about something only they feel is related to the product, or not operating the product correctly, I feel like our lives can all be enriched by enjoying the suffering other peoples’ stupidity brings upon themselves.

Go to http://leasthelpful.com/ to enjoy many wonderful online shopping critiques straight from the dummies themselves.

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Cell Taxes, You Have No Idea

In Phones,Shopping,Technology on April 10, 2012 by My Crushed Soul Tagged: , , , , , ,

So, do you ever think to yourself after getting your first couple cell phone bills  “boy, that sales rep sure is a lying pile of horse feces”?  Sure you do, and usually with good reason.  One thing he isn’t 100% responsible for is the fact that your bill is legitimately going to be somewhere around 15%-40% higher than it should be thanks to a million different areas of government getting their hands into your pocket through your cellphone bill.

This picture actually has nothing to do with taxes. It's just displaying RIM's entire current net worth.

Now, for the sake of keeping this brief enough for the ADHD masses that decide to read a blog over a book, I’m going to keep this to the fees people actually see on a bill, or most easily relate to paying drastic increases in money over.

I’m not going to go into great detail on how the FCC tightly regulates spectrum (think of spectrum as the limited radio frequencies wireless operates on) and auctions it off for proceeds, because it seems like you need an engineering degree to fully understand how dicked over you’re getting.  $60 billion dollars they’ve made through auctioning that spectrum off to companies, and you know where that leads.  Those companies that own that spectrum are going to bleed that money right back out of the consumer without the consumer realizing they’ve just been inadvertently taxed by the government while that government sells to the wealthiest companies, pretty much ensuring that only a few companies control the vast majority of spectrum.

Instead, let’s focus our attentions on the things we do see on the bill, so I can show you how it’s possible to be paying as high as a 42% tax rate on your bill.  Looking on your bill you see about a million little bonus costs.  They’re tricky, because they’re listed in multiple areas, but we’ll start with the ones that are listed as taxes, and make our way to the ones charged as fees.

When it comes to taxes, this is generally only going to include sales tax.  Not so bad, right?  Sales tax is usually pretty low, and some states don’t even have it!  Well, laugh it up Oregan, Delaware, New Hampshire, and Montana, but if you think you’re getting off that easy, you are very wrong, because there’s plenty more in store for you.  Anyway, state sales taxes usually range between 4%-9.45%, but that’s just regular sales taxes.  Some states have a luxury (excise) tax, and some of THOSE states have decided that cell phones are part of that luxury tax, as the first thing I relate to cell phones are cigars, yachts, and monocles.  I mean, when you’re not at home there are always all those pay phones on the sides of the streets nowadays, right?

Now, this is great, but counties, cities, and municipalities of all shapes and sizes also need to get their piece of the pie, so you might find your phone bill containing a whole load of extra little sales taxes tucked in there, too.  There really isn’t any regulation on what local municipalities can tack on your bill, so if you get a tax happy bunch, be prepared to watch your bill shoot up.

Though entirely unrelated, this comes to mind.

Ok, so sales taxes can be a tough pill to swallow, and luxury taxes at double that level get tougher, but what are these fees on this bill, and can it really be that bad?  Of course the answer is yes, or you probably would be pretty mad you read this far.

We start with both federal and state USF  (Universal Service Fund) fees.  The Federal USF charge is huge, and for the most part it takes your money in order to make sure cell phone service isn’t more expensive for people that live way the hell out in the middle of nowhere.  Ever wonder why those crazy rednecks that live in the middle of a swamp get a cell phone tower devoted pretty much solely to themselves and a couple other neighbors?  Yeah, you help pay for that.

Some of the rest of the Federal and the majority of the State USF charges go towards putting wireless in government buildings and libraries.  Also, there is Lifeline, which is basically like phone welfare.  Now I don’t want to say that getting a dollar amount off your cell bill when you’re low income is necessarily a bad thing, but I will tell you that the Lifeline discounts I normally see (usually around $13, sometimes more) come off cell phone plans that include multiple smartphone family lines with unlimited minutes and messaging.

Not to finish there, 45 states and many cities go an additional step and tack on a fee for emergency services.  This 911 fee is a reasonable enough idea (and would be more reasonable if it didn’t feel like it should already be included in one of the billion other ridiculous taxes), but the problem is with the amount.  With some states it’s about .40 cents, and most people can live with that, but when you get to certain areas it’s absolutely ridiculous.  Chicago’s E-911 fee is $2.50!  A flat $2.50!  You’re going to tell me that you are using $2.50 from every cell phone in the entire city to run your emergency services?  If you are, you need to make that stuff about ten times as efficient.  If you’re just trying to gauge out more taxes, have the decency to name the additional taxes what they are.  Try something like “Our Future Governors Legal and Prison Upkeep Fee”.  Not to mention the state often charges an additional .24 for some goofy state utility tax.

Last, but certainly not least, there is the Regulatory Cost Recovery Fee, which is your cell phone carrier’s way of telling you that you’re going to be paying for all the stuff the government forces them to pay for.  Federal mandates for storing pools of numbers to assign, the services they’re forced to carry to make sure you can port your numbers to and from other companies, E-911 setup, services for the hard of hearing and speech impaired, and the Regulatory Fee they pay to operate all get passed right on to you in the form of a fee that usually ranges between $1.25 and $1.80.

Now there are other little things other states have to toss a few cents onto your bills, but this seems like a good enough idea for the time being.  To sum it up, let’s take a look at what fees a person in Chicago can expect to pay on a five line family plan.
OK, so we have a five line basic family plan for a person living in Chicago.  Let’s estimate it at about 69.95 for the first two lines, and 10 for each line afterwards, putting the pretax bill at $99.95 (Verizon Pricing.  Basic limited minute family plans with all major carriers are pretty much the same).  Not bad for five phones, not bad at all.  There might be a $30 activation fee if you can’t get them to waive it, and most companies have some workaround for that, like ordering online, or bugging them enough.  Then start the problems.

Now, you get a subsidized price off your phone for starting a new line.  Free phone that would normally retail for a hundred fifty bucks!?  Nice.  No tax on that, right?  Wrong.  The government has decided that since those were essentially being treated as freebees by companies to get you to sign big revenue generating long-term service contracts, they were not being taxed enough.

If you think about it, that really makes no sense.  Right in that sentence they admit that it’s in return for the big service contracts which are very well sales taxed.  Now you are not only getting the full tax on the phone that was subsidized, but you are also getting fully taxed on the service plan that is higher to make up for the cost of the phone subsidy.  That is seriously stupid and basically ends up with you getting taxed twice.  It boils down to paying taxes on a loan you take out to buy something you’ll be paying taxes on.

Whatever, so you got jobbed on some sales taxes on your phone.  Now, a smartphone like the iPhone can frequently go from $700 down to $200, so if that was the case you’d be paying taxes on an extra $500.  In Chicago, the city of super-taxes, that would be a pretty huge hit.  Thankfully, in this scenario we’re only getting a $150 subsidy, so the sales tax is slightly less absurd.

$150 phone subsidy with a sales tax of 7% from the state.  That’s $7.  Now, the service plan is 100, and that gets taxed at the 7% excise tax from the state, 7% “communications” tax from the city, 3% from the fed.  Nice, there’s $17 more.  So after sales tax we have a one time $7 worth of tax on a $0 phone, and a regularly occurring $17.  That’s a good start.

Now this is when we come to the USF charges.  These are charged  at the account level, and then more small ones for each line.  We’re looking at about about $1.00 a line in all these goofy little charges, one of which might be a utility charge for who knows what depending what part of the city you’re at.  Add that to the rest and your recurring fee just jumped to about $22.00.  I would like to stress to you that I have estimated this DOWN to $1.00 a line, assuming you’re in a generous area

Fees are where things get most interesting, as these are charges PER LINE.  We’re looking at regulatory cost recovery fees of about a $1.50 a line on average, and our Chicago special $2.50 insane E-911 fee.  I hope you’re calling 911 a lot to get your money’s worth, and if these taxes hint at anything, it’s that you might just need to use that number after you see your bill so they can zap you with those little paddles after you have your heart attack.   ($1.50 + 2.50) x 5, and we have another $20.

Nice, $42 worth of taxes every month on a $100 bill, now you’re talking.  Sure, I’ll admit, Chicago is an extreme example at what ends up being 42% taxed, because the people that live there are apparently all criminals or dummies, but all major cities are nearly as bad when it comes to cell taxes, and all smaller cities are just regular horrible.  Why is this something that doesn’t get more complaints?  Is it ok because you only have a single line plan (which have a lower tax % rate because they end up being more expensive per line) and only pay 25% taxes?  Do you have a more expensive plan, so the flat fees take a smaller % of the overall bill?   Do you live in a different city and only pay 15-20% taxes?  I don’t know about you, but that still strikes me as wrong.

I suppose if you’re a big believer in flat taxes cell phones taxes are pretty much where it’s at, since a family’s economic standing really doesn’t seem to have a huge impact on how much they spend on their wireless bills.  Hell, people that are still too poor for the good stuff are on pace to pay a much higher percentage tax rate on their bill than people with money for their own single line smartphone plans!

Oh well, just add it to the list, I suppose.  Don’t think that if you’re on a flat rate prepaid plan you’re getting off easy, either.  Although they avoid a couple of the fees, companies include those taxes into your bill.  I was going to put in a really great NSFW image of a guy bending over with unspeakable IRS related things being inserted inside him, but hey, I’m a classy guy.  That’s the note I’ll leave this on, because really, that’s the most important thing for you to take away out of this.

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Hey Stupid, No One Taps Your Calls

In Humor,Phones,Technology,Work on April 4, 2012 by My Crushed Soul Tagged: , , ,

I cannot stress this enough.  You are my least favorite tinfoil friends.  I understand that you are paranoid.  I understand that you have very little common sense and have no one besides me to talk to all day.  Please, do not call me about your phone calls being monitored, though.

Let’s just go ahead and ignore the equipment requirements, cost, and difficulty of listening into your phone conversations.  That’s a whole different area that isn’t important to the real message I’m trying to get across to you.  That message being one of NO ONE CARING ABOUT YOU.

You always fit into the exact same demographic: 45-60 years old, lower income, and not from a major city.  Your bills are never paid on time, you always call me when regular people are working, you are old enough to not have a firm grasp on new technology, and you always have other problems which would lead me to believe you have no common sense at best, no grasp of reality at worst.  Don’t worry though, I’m going to put your mind at ease using these clues so that you can go back to planning your defenses against the upcoming global apocalypse or alien invasion.

So how do I know that your phone isn’t being tapped?

Clue #1  You are not important.

I really can’t stress this one enough.  If some unknown entity is trying to listen in on your calls, there has to be a reason why they would do something like that.  You aren’t a government official or you wouldn’t also ask me what that five cent state USF charge on your bill goes towards.  You aren’t a drug kingpin or you would have a prepaid cellphone without your name attached to it.  Your ex-spouse definitely does not have the means to do something that requires more thought than using a microwave or you never would’ve been able to trick that person into marrying you in the first place.

Clue #2  You have no money to steal

I know you’re very concerned with all your fabulous wealth being stripped from you by some evil mastermind, but why on Earth would they waste time with you?  It really isn’t that hard to get personal information about people that have good paying jobs, and from my records I can see that you call us about once a weekday during normal business hours.  This indicates to me that you do not have stable work, and there is no reason for anyone to believe otherwise.  It also doesn’t help that I can see that your 29.99 phone bill is paid weeks late every month, and you nitpick every last penny on all your bills (including the late fee from not paying your bills on time, ever).

Now I know you’re very protective of your private information, as it took me ten minutes to convince you to give me the last four digits of your social security number so I could access your account, but if someone wants to steal financial information, there are much, much easier ways to get it.  I know you’re doing your best to keep people from getting access to your information, but you most certainly are not.  You think paying by mailing a check in is safer than reading off that information to me?  Reading off a debit card number means one person has access to your money (me).  Mailing in a check means several postal workers and at least three people working at our company hold your check in their hands.  I don’t know if you understand how popular check by phone or check by internet is, but I’ll save you some trouble by telling you that anyone that gets an eyeful of your check now has the routing and account numbers they need to go on a spending spree.  You know why banks and companies allow people to do this?  It’s because no one cares enough about the tiny amount of money in your account to make it worth their time to proactively stop it from happening.

Clue #3:  There are easier ways to get your stuff

Anyone that knows you also knows there are a million easier ways to trick you out of your money.  Wallet inspector comes to mind – Anyone showing up claiming there is an outbreak of anthrax on dollar bills – Someone with glass beads to trade for your electronics – Alien repellant salesman – Attractive woman that pretends to like you.  The list goes on and on.

Now, anyone that really wants to be afraid should focus more on the information anyone in a corporate credit/collections department has on you.   When I worked in credit, I had a very user-friendly system I could use to find absolutely any information on anyone.   I could use your license plate number to find out your sister’s mother-in-law’s maiden name, home address, driver’s license number, and social security number.   I could see every place you’ve ever lived, every bank account you’ve ever had, and every person you’ve ever lived with.  Now if you were important, that’s what you would worry about, because that’s creepy.

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AT&T: We Still Have Customers For Some Reason

In Humor,Phones,Technology,Uncategorized on March 29, 2012 by My Crushed Soul Tagged: , , , , , ,

There’s a lot of debate on what really makes a company successful in today’s busy, competitive market, and sometimes the best way to determine what business strategies work the best is by taking a look at large, continually growing companies and break down how they do things.

Today, let’s look at AT&T.  It’s a huge company with million upon millions of customers, and its cell phone branch has continued to grow in 2012.  This is the area we’ll be focusing on, since really I could give a rat’s ass about what company puts a DVR in my entertainment system, and landlines are for invalids and creatures that get chased by pitchforks if they are caught outside by local villagers.  Here are some of the prestigious awards that helped it reach that level:

#1: Most Expensive Phone Company on Earth:

This isn’t a real category, but I just thought I would give out this award myself to point out what a premium service AT&T is.  Sure, spending 129.99 to get 900 minutes, 5GB of data, and unlimited data FOR A SINGLE LINE seems like a lot if you want to own an AT&T iPhone.  Sure, you can go to Sprint, T-Mobile, US Cellular, Metro PCS, etc… and get a family plan for that price, or go to Verizon and get a phone 10 times better and have data speeds and voice quality that make you actually want to use your phone, but why leave the sweet additional perks you get with AT&T?  Allow the rest of the awards to explain.

#2: Worst Website Ever:

Ah, sorry again.  It just felt wrong not to give out this award after trying to navigate their site to find pricing.  Wow, I don’t know if they had someone straight from PC Pro Schools set that thing up, or if they do it on purpose to screw with people trying to get their valuable information, but it works.  I swear, by the time I had added a device and a corresponding plan to my cart I wanted to just buy the goddamn thing since I had invested so much time getting that far.  Thankfully after 15 seconds of inactivity when I went to take a couple shots to dull the mental anguish the website had caused me, the site had timed me out and started me over with an empty shopping cart.

#3: Worst Customer Service in the Wireless Industry

http://news.consumerreports.org/electronics/2011/12/att-rated-lowestagainin-our-annual-satisfaction-survey.html

http://www.theacsi.org/index.php?option=com_content&view=article&id=246:press-release-may-2011&catid=14&Itemid=291

Wow, back to back on the Consumer Reports survey, and pulling in the sled at last after achieving least improved carrier in the ACSI reports!  AT&T, you have proven to me that you are committed to sacrifice whatever it takes to make your plans only slightly more expensive than any other carrier on planet earth.  Sure, your reps are frustrating to deal with, but with the amount of complaints they get regularly do you know how much it would cost to hire representatives with half a brain?  “Complaints about what?”, you ask?  Well how about…

#4: Worst Network Quality out of Any Major Carrier

http://www.bgr.com/2011/08/29/att-network-ranked-worst-among-major-u-s-carriers-by-j-d-power/

Nice work AT&T.  You are bringing home all the awards for the last year!  Let’s not rush to conclusions, maybe JD Power Associates measured on things that aren’t very important.  Let’s see : J.D. Power ranked network performance in 10 key areas for this study: dropped calls; calls not connected; audio issues; failed/late voicemails; lost calls; text transmission failures; late text message notifications; Web connection errors; email connection errors; and slow downloads. Is that stuff important to you?

I mean sure, smartphones are awesome, but if your calls don’t drop won’t you go over your minutes?  If your data works faster than a kilobyte every couple minutes can you imagine the data charges!?  This is AT&T helping you keep costs down!  I mean, not the costs of its restore fees/activation fees/termination fees, as those are the highest in the industry.  Not the monthly costs of their price plans, as those are the highest in the industry.  Some other costs that I can’t think of right now.

#5 Top 3 Most Hated Companies

http://bottomline.msnbc.msn.com/_news/2012/01/13/10149379-facebook-att-make-list-of-most-hated-companies-in-america

Oh, Wall Street Journal, there you go again, talking about our friends at AT&T like you know something about business.  I’m going to chalk this one up to a fluke, because they’re jealous of AT&T’s massive success while newspapers are fading away into the abyss.

I’ve got some runner up type awards I’d love to see them walk away with, too.

How about its HSPA network for “Biggest Stretch of the Term ‘4G'”?  Good lord, if it wasn’t for WiMax, this one would be a runaway victory, but Sprint keeps AT&T and T-Mobile close.  HSPA is to 4G what fruit is to a dessert.  It’s something you tell people with childlike intelligence to make them think they aren’t getting screwed over.

Maybe “Most Embarrassing Merger Block in Wireless History” for thinking the FCC would ever allow the second and fourth largest carriers to merge together?  I wonder how much they spend on lobbyists to make it even take more than five minutes to come to the decision.  Oh wait, all the INCREDIBLE LIES they told might’ve helped prolong the process.  http://money.cnn.com/2011/11/29/technology/fcc_att_t-mobile/index.htm

So get on over to AT&T, and get yourself a sweet new smartphone.  Maybe then you can go to another wireless company after that to get a WIFI hotspot to run it on.

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Hello, This Peggy

In Humor,Phones,Technology,Work on March 27, 2012 by My Crushed Soul Tagged: , , , ,

Ah, my wonderful angry customers, you definitely have strange methods to try and get what you want. The next time you’re in the mood to call and talk to someone about something that isn’t going your way, might I advise you to think about what you’re doing to try and get what you want accomplished.  After living in an age where the vast amount of our customer experiences are done over the phone, you would think that experience and common sense would’ve helped us learn how to get what we want from the companies we believe have done us wrong.

Now, getting loud I can understand on several levels, but you need to take a closer look at how screaming over the phone is far different than in person.  I know it’s nice for some of you with anger management issues, or a lack of self control/social skills to be able to vent your anger on a person who in no way is responsible for your problem, but let’s take a moment to think of what we stand to gain from yelling at the representative you get on the phone.

First, that rep is no longer looking for a way to help you.  Every person you talk to wants to solve your problem when you initially call in.  It’s their job, it’s how they’re assessed on their reviews, and 99% of the time it’s actually far easier to help someone than to search for a way to get you off the phone without helping you. Unfortunately, now you’ve signalled yourself to be a very high risk of unhelpable, and that just leads them to try to find a way to skip you to the step of off their phone.  Sure, they’ll listen to your problems, because they’re analyzing every word you say to see if you’ll give them cause to hang up on you.  Maybe a couple profanities.  Maybe something they think/interpret as being offensive/racist/sexist.  Did you say I was being short with you?  I’m offended by your comment about my height!  *Click*

Secondly, when people get really angry, what they don’t usually notice is the people on the receiving end have two reactions, and neither of those are helpful to the person going bonkers over how unjust it is that is takes their smartphone ten seconds longer to boot up than their old Motorola Rockr.  Even worse, they aren’t going to be the reactions you’re aiming for, which I’m assuming is empathy, the one you SHOULD want.

Empathy is the only one that works with most reps, because the one you’re gravitating towards(Intimidation) doesn’t provide what you’re looking for on the phone.  No one is really afraid of you when you call in screaming like that blood vessel in your forehead banged your mom.  There’s a chance you might hurt their feelings if you’re nasty enough, but a rep that goes home sad because you were mean to them isn’t going to send you money over the phone to help you with your large bill, and their tears don’t make your equipment start working.  Hurt feelings don’t extend your warranty from one year to thirteen months.  Plus you’re a real bastard, and it’s kind of sick that this stuff happens to women thirty times more than to guys.  Bullies will be bullies, and it’s a great sign of their personality that they know and target who is most effected by verbal abuse and name calling.  The crazy thing is that it’s usually the women that are meanest and most foul mouthed.

Now, in the world of retail and service based industry, yelling and screaming do have their place in getting what you want at the expense of your dignity, but you are on the phone, my friend.  You aren’t causing a scene in front of other customers, you’re just wasting a rep’s time.  A lot of the times that rep doesn’t even care!  When you lose your mind, they can pretty much safely tune you out.  I have never heard a convincing argument conveyed to me in a volume level that would damage my eardrums over an extended period of time.  This means the person you’re speaking to is probably going to tune you out, and use the “my life is ruined because I missed my friend’s text message” time to amuse themselves without having to do any real work.

Do you ever get in the middle of screaming at someone on the phone and it seems like their end just got really quiet?  Well, it’s not that you just exploded the receiver end of the phone with your righteous outburst over how bluetooth instruction manuals are too complex; it’s the rep on the other side putting you on mute so he can tell his coworker about the dumbass he’s talking to.  You may think you’re really beating some sense into that other person, but you’re really just giving him a good story to share with his friends about the guy that flipped out over something that was most likley his own fault.

Not only are you not affecting other customers experiences with your crazy yelling, but you have to remember that making a scene in retail is also with a person who is somewhat directly affected by your actual business.  You’ll take your business elsewhere?  Oh drat, there goes all the $0 worth of sales commission they could’ve possibly made off you.  That person doesn’t give a rat’s ass if you’re a customer or not.  You aren’t in any way affecting their paycheck.  Hell, you just greenlighted them to ship you over to the cancellation department, and right out of their hair.  You’ve just lost one link in the chain of people that could possibly help you with your real problem.

Which brings me to the world’s #1 dead end in the customer experience –

Why do some people immediately want to speak with a supervisor?  This is just wrong on so many levels.  First, who do you trust more to solve your problems, a person who helps customers just like you fifty times a day, with problems just like yours, or some knuckleheaded supervisor who talks to customers a handful of times a week?  Let me assure you, that person will be FAR less helpful to you, and each rung you move up the ladder is a step in the wrong direction.  Think about the supervisor at your job.  Who would you trust to actually do your job if your life depended on it?  How about that person’s manager?  Do you think he really has any clue how to help a customer out, or do you think he’s more of an expert at sitting in his cubicle and thinking about how great his next vacation is going to be after he gets done holding his next “managers pat themselves on the back for a job well done doing next to nothing” meeting?

Please, do yourself and the people you talk to a favor, and take it down a notch.  Not only will it help you, but when you think about the fact that not treating these people like dogcrap will make them want to work at their job for longer than a year, resulting in smaller operating costs from lower turnover and training, maybe you can even save yourself some money in the long run.  Every time you talk to some heavily accented “Peggy” in a foreign country that doesn’t appear on an inexpensive map, just know that it was you people that made it too hard to staff people in this country to do that job.

Articles

Mash This Link, Please

In Humor,Technology,Work on March 27, 2012 by My Crushed Soul Tagged: , , ,

What the hell is the deal with the word “mash”?  Mashed potatoes I get, apparently my great-great-great grandpa watched the show M.A.S.H., but when you click on a button on your phone, that is not the time to inform us of any “mashing”.

Sometimes when I’m sitting around at work on the phone, I’ll get a customer from a particularly entertaining part of the country, and some interesting words will come into play that I enjoy.  I love when customers tell me they’re “fixin'” to go to the store.  I laugh a little to myself with every “you best be” when they’re expressing the urgency with which I need to replace their device.  “Reckon” and “yonder” are a fond memory of those old westerns everyone has watched time to time, and our human period pieces are a friendly reminder of “simpler times”.

I don’t so much care for the fact that “iPhone” has become the new “Coke”.  Not every smartphone is an iPhone, you hillbilly knuckleheads.  It wasn’t even the first smartphone!  I know you people are old enough to even remember what a Blackberry is (not that I think anyone knows they still exist today).  Windows phones preceded them, even if they did do a sloppy, half-assed job.  And sure, I’ll give everyone a pass on the lesser known Nokias and Palms, especially when the sound of your grasp on technology leads me to believe you just recently migrated from a pair of tin cans and a string.

But most importantly, please stop using the word “mash”.  Oh, you just mashed the button I told you to touch so we could check your phone’s settings?  Well, guess what.  I just voided your warranty in the system.  No way could tapping on a capacitive touch screen take any amount of physical effort conveyed by the word “mash”.  I’m just going to assume you have now destroyed the device and move on with my day.

Now, while I can laugh at this in good fun, I sometimes wonder if these people ever become skilled professionals.  I just can’t imagine taking someone seriously as an engineer or technician while using “ain’t” or “y’all” in a sentence, let alone think of any medical professional getting within a good ol’ country mile of me if she wants to “mash” a needle in my arm, or if she “reckons” I need a strong prescription drug.  I will, however, let you know when a need a dead animal, or instructions on how to most effectively enjoy “goin’ muddin'”.